About This Policy
This Privacy Policy describes how Cost Cut Meats (we, us, or our) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at costcutmeats.com.au.
We are committed to handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information We Collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and information about how you interact with the site. We refer to this automatically collected information as Device Information.
We collect Device Information using:
- Cookies: Small data files placed on your device. You can learn more about cookies and how to disable them at allaboutcookies.org.
- Log files: These track actions on the site and collect data such as IP address, browser type, internet service provider, referring pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site.
Order Information
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card details processed via our secure payment gateway), email address, and phone number. We refer to this information as Order Information.
We use Order Information that we collect to:
- Fulfil any orders placed (including processing payment, arranging shipping, and providing order confirmations)
- Communicate with you about your order
- Screen orders for potential fraud or risk
- Provide you with information or advertising relating to our products, when in line with your preferences
How we use Device Information
- To screen for potential risk and fraud
- To improve and optimise our site (analyse customer browsing behaviour and trends)
- To assess the success of our marketing and advertising campaigns
- To communicate relevant offers when you have given consent
Sharing Your Information
We share your personal information with trusted third parties only as necessary to provide our services, including:
- Shopify: Our ecommerce platform provider, which powers our online store
- Payment processors: To securely process your payment
- Courier and logistics partners: To fulfil and deliver your order
- Email and marketing tools: When you have opted in to receive communications from us
- Analytics providers: Such as Google Analytics, to help us understand how customers use our site
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
Do Not Track Signals
Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser. This is consistent with current industry practice as a standardised approach to Do Not Track signals has not yet been adopted.
Your rights
You have the right to access the personal information we hold about you, to ask us to correct any inaccurate information, and to request that we delete your information, subject to certain legal exceptions. To exercise any of these rights, contact us at orders@costcutmeats.com.au.
Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may retain certain information where required by law, including for tax, accounting, or regulatory purposes.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Payment data is processed through PCI-DSS compliant payment providers, and your card details are never stored on our servers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Minors
Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
Complaints and Contact
If you have a complaint about how we have handled your personal information, please contact us in the first instance and we will respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit oaic.gov.au.
To contact us directly about this policy, email orders@costcutmeats.com.au.