100% Satisfaction Guarantee
At Cost Cut Meats, we take pride in delivering premium-quality meat to your door. If you are not completely satisfied with your order, we offer a money-back guarantee, provided you submit a complaint within 24 hours of delivery.
Perishable Goods
Due to the perishable nature of our products and Australian food safety regulations, we are unable to accept returns for change of mind on meat orders.
However, if you receive an incorrect, damaged, or unsatisfactory order, we will work with you to resolve the issue. Every order is backed by our 100% Customer Satisfaction Guarantee.
Eligibility for a refund or replacement
- Complaints must be lodged within 24 hours of delivery
- The product must be stored correctly (refrigerated or frozen) upon arrival
- Clear photographs of the issue must be provided where possible
- A refund or replacement may be issued upon review of your complaint
How to Lodge a Complaint
To initiate a return or report an issue, please contact our customer service team with the following details:
- Your order number
- The product or cut affected
- A short description of the issue
- Clear photos of the product and packaging where relevant
You can reach us by email at orders@costcutmeats.com.au or by phone on 0480 890 901. We aim to respond within one business day.
Non-Perishable Items
For non-perishable items such as merchandise, accessories, or gift items, returns are accepted within 30 days of purchase, provided the item is unused and in its original packaging.
Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot guarantee receipt of items returned without tracking.
Refund Processing
Once your refund or replacement has been approved, we will process it as quickly as possible.
Refunds are issued to the original payment method used at checkout. Please allow up to 5 to 10 business days for the refund to appear in your account, depending on your bank or card provider.
What is not covered
We cannot accept returns or refunds for change-of-mind on perishable products, for orders where the customer was not available to receive delivery, or where storage instructions were not followed after delivery.
Order Cancellations
If your order has not yet been packed or shipped, we may be able to cancel or modify it. Please contact our customer support team as soon as possible after placing your order, and we will do our best to accommodate your request.
Once an order has been dispatched, it cannot be cancelled. In this case, the standard refund and return process applies if there is an issue with the delivered product.
Your Rights as a Consumer
Nothing in this policy is intended to limit your rights under the Australian Consumer Law. You are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or significantly different from how it was described.
If you have any questions about how this policy applies to your order, please get in touch and our team will be happy to help.